Welcome to Ask V - Your Personal Tech Help
Hello! I'm Verena, your dedicated technology coach, offering personalised, in-home assistance with your devices right here in Newcastle, Lake Macquarie and the Hunter region.
As a one-woman show, I bring a personal touch to every lesson, ensuring you receive the focused attention and support you deserve.
My service is priced to be accessible & every lesson is personalised to your needs and individual devices.
Pricing: $75 per hour + call-out fee depending on location
Payment methods: card (+1.6% transaction fee), cash or direct debit payment in home at end of visit
My service is priced to be accessible & every lesson is personalised to your needs and individual devices.
Pricing: $75 per hour + call-out fee depending on location
Payment methods: card (+1.6% transaction fee), cash or direct debit payment in home at end of visit
Service Rate for Home Care provider: $86 per hour + Call Out Fee
Includes service fee for: session report & individual invoices per client to case managers
Includes service fee for: session report & individual invoices per client to case managers
Why choose me?
Personalised Attention:
With over six years of experience working at Grandaids (a boutique technology service, that closed Dec 2024), I provide patient, one-on-one guidance tailored to your individual needs. Whether you're setting up a new device or mastering an app, I'm here to help you every step of the way.
With over six years of experience working at Grandaids (a boutique technology service, that closed Dec 2024), I provide patient, one-on-one guidance tailored to your individual needs. Whether you're setting up a new device or mastering an app, I'm here to help you every step of the way.
Affordable Expertise:
By working directly with me, you benefit from competitive pricing without the overhead costs of a larger company. My services are priced at $75 per hour, with transparent call-out fees based on your distance from Tighes Hill, 2297 NSW, Australia. Enjoy a free call-out within 5km.
By working directly with me, you benefit from competitive pricing without the overhead costs of a larger company. My services are priced at $75 per hour, with transparent call-out fees based on your distance from Tighes Hill, 2297 NSW, Australia. Enjoy a free call-out within 5km.
How I help:
Convenient and Flexible:
I come to you, making it easy to fit tech assistance into your schedule. Whether you're a senior or a home care provider, my sessions are designed to be as convenient and flexible as possible.
From setting up Facebook and Instagram accounts to navigating Netflix and online grocery deliveries, I offer a wide range of tech support. My goal is to make your online experience enjoyable, safe, and empowering.
I come to you, making it easy to fit tech assistance into your schedule. Whether you're a senior or a home care provider, my sessions are designed to be as convenient and flexible as possible.
From setting up Facebook and Instagram accounts to navigating Netflix and online grocery deliveries, I offer a wide range of tech support. My goal is to make your online experience enjoyable, safe, and empowering.
Call Out Fees:
Zone 1 - Free - up to 5km to Tighes Hill
Zone 2 - $25 - 5 to 10km to Tighes Hill
Zone 3 - $35 - 10 to 15km to Tighes Hill
Zone 4 - $50 - 15 to 25km to Tighes Hill
Zone 5 - $65 - 25 to 35km to Tighes Hill
Zone 6 - $95 - 35 to 50km to Tighes Hill
individual cases can be adjusted,
further away travel upon request
Calculated with Google Maps quickest route option.
Disclaimer: The guidance provided in our sessions is based on my personal opinion and experience. Decisions like changing phone providers or purchasing devices are at your own risk. While I aim to offer accurate advice, please consult a professional for specific legal, technical, or financial matters, especially regarding online banking, high-tech setups, and contracts. My goal is to support your tech confidence, but expert advice is recommended for professional matters.
Zone 1 - Free - up to 5km to Tighes Hill
Zone 2 - $25 - 5 to 10km to Tighes Hill
Zone 3 - $35 - 10 to 15km to Tighes Hill
Zone 4 - $50 - 15 to 25km to Tighes Hill
Zone 5 - $65 - 25 to 35km to Tighes Hill
Zone 6 - $95 - 35 to 50km to Tighes Hill
individual cases can be adjusted,
further away travel upon request
Calculated with Google Maps quickest route option.
Disclaimer: The guidance provided in our sessions is based on my personal opinion and experience. Decisions like changing phone providers or purchasing devices are at your own risk. While I aim to offer accurate advice, please consult a professional for specific legal, technical, or financial matters, especially regarding online banking, high-tech setups, and contracts. My goal is to support your tech confidence, but expert advice is recommended for professional matters.
Book Your Session Today
Ready to enhance your tech skills?
Book directly on my appointment schedule
Note: Occasionally an appointment adjustment is required if the location is too far from a previously scheduled one.
or email me at askvtechhelp@gmail.com.
Book directly on my appointment schedule
Note: Occasionally an appointment adjustment is required if the location is too far from a previously scheduled one.
or email me at askvtechhelp@gmail.com.
Or send me a message about your specific requirements
to askvtechhelp@gmail.com or here:
Thank you for considering Ask V. I'm here to answer any questions you may have and look forward to helping you on your tech journey!I'll get back to you within 2 business days.
Gift cards are also available
Perfect for sharing the gift of tech confidence with friends and family.
© 2025 Verena Franz. All rights reserved.
I proudly acknowledge the Traditional Owners of the land on which I live and work today, the Worimi and Awabakal peoples, and pay my respects to Elders past, present and emerging.
Unauthorised use and/or duplication of this material without express and written permission from this site’s owner is strictly prohibited.
I proudly acknowledge the Traditional Owners of the land on which I live and work today, the Worimi and Awabakal peoples, and pay my respects to Elders past, present and emerging.
Unauthorised use and/or duplication of this material without express and written permission from this site’s owner is strictly prohibited.